| What is required to use Card Management by Card Suite Lite? |
Card Management requires you to have a debit card account issued from Ixonia Bank. You will also need an Apple or Android smartphone/tablet. |
| What kind of mobile devices are supported? |
Most mobile devices, though they must have the most current operating system (OS). The two previous versions of the OS are supported too. It may work on an iPad or tablet, but they are not supported. |
| How many cards can I register? |
There is no limit as to how many cards you can register. |
| When registering, I received a message stating that the card was already registered. What does this mean? |
The Card Already Registered message means that someone else has already registered the card. By clicking the Add Card Anyways option you will be added as a shared user. See the Shared Users section for more information on this feature. |
| With whom, and how, do I share a card? |
You can share your card with your partner, parent, child, friend, co-worker, or other trusted contacts.
Share a card by clicking on the manage > card sharing > add member. Choose an existing contact from your address book to auto-fill recipients’ information. Links and instructions to access the shared card will be sent to the recipient via text. |
| I received a new card number. Will it automatically update in the app? |
If your card is reissued with the existing card number, you will not need to add it to the app again. However, if your card is reissued with a new card number, you will need to add the new card to the app. |
| By deleting my card in Card Management, am I closing my account? |
No. Deleting a card in the app does not change the status of your account. It only removes the card from Card Management which deletes all the card controls. |
| What are the different types of control options available? |
Card Management through Card Suite Lite offers three different types of controls:
– Transaction controls allow you to control various transaction types, including online, in-store, contactless, ATM, and mail/phone. Using this feature, you can block specific transaction types to avoid fraud.
– Merchant controls allow you to control the merchants where your card can be used and set spend limits.
– Location controls allow you to define an area where your card can be used. There are 3 types of location controls:
– Location Shield requires that the phone be within 8 miles of the merchant for the transaction to be approved.
– Region Shield allows you to select a zip code, city or state where purchases can be made. Up to 50 regions can be added.
– International Transactions defaults to the country that your financial institution set up your card in, but you can add additional countries. Travel dates can be added to regions in location controls. However, adding dates to the application does not add them to your financial institutions system. You will still need to contact your financial institution and notify them of your international travel dates to ensure that your transactions are not declined. |
| Can I use Location Shield, Region Shield and International Transactions at the same time? |
Yes. Location Shield, Region Shield and International Transactions card controls can be used in conjunction with one another. When Region Shield and International Transactions are enabled, you will only be able to use your card in those regions/countries selected. |
| How long does it take for a control or alert setting to take effect? |
Controls and alerts come into effect immediately after you save your preferences. |
| When I freeze my card, will my autopay and recurring transactions also be declined? |
No, autopay and recurring transactions will continue when the card is frozen. |
| What are Alerts and how will I receive them? |
Alerts let you know when certain events occur. You can choose to turn on/off alerts for the following events:
– Card Management: Card expiration and freeze/unfreeze alerts
– Card Controls: Alerts for merchant, location and transaction controls
– Transactions: Alerts for approved and declined transactions
Alerts will be sent as a push notification on your mobile phone. Alerts can also be viewed in-app by clicking on the bell notification icon. |
| Why am I not receiving the alerts that I set up in the app? |
Confirm that your mobile device’s notification settings for the app are turned on. If alerts are turned off at the operating system level, they will not be able to deliver alerts to your device. |
| When a transaction is declined due to card controls, can I temporarily update the card controls to make that transaction a success? |
Yes, you can temporarily turn off card controls by tapping the Override button for a declined transaction. However, this must be done within 10 minutes of the original transaction being declined. |
| How long will my transaction history display? |
Transactions will be displayed in the app for 12 months. |
