Questions, Answered
Frequently Asked Questions
Answers to the questions we hear most often — about online and mobile banking, eStatements, card controls, bill pay, and keeping your accounts secure. If you don’t find what you need here, call us at 920-262-6952 or stop into any of our seven branches.
Online Banking
Can I access my business accounts through Online Banking?
Due to authorization issues regarding business account(s), Online Banking cannot be used to access business accounts; however, for our business customers we do offer Business Online Banking. Learn more about the convenience of Business Online Banking.
When is the Online Banking daily cut-off?
Transactions made Monday through Friday before 6:00pm CST will be applied during the current business day. Transactions made Monday through Friday after 6:00pm CST, on weekends, and Federal Holidays will be applied on the following business day.
Can I pay my bills with Online Banking?
“Yes. To make payments from your Ixonia Bank Checking or Savings account towards any loans you have with Ixonia Bank, you can use Online Banking. Please read the transfers section of the Online Banking Users Manual.
To pay bills to third parties (i.e. utilities, insurance), you can use our free Online Bill Pay solution. Learn more about Bill Pay.
When I make a transfer to my loan, is it applied to principal only or toward my next interest and principal payment?
All transfers to loan accounts through Online Banking are applied to your current billed payment (interest, principal and escrow). Currently, principal-only payments to your loan are not available. If you would like to make a principal-only payment, please contact our Loan Processing Department at 920-262-6940.
Ixonia Bank offers automatic loan payments. If you would like to set an automatic loan payment from your Ixonia Bank Checking or Savings account (or from another financial institution), please contact your lender or our Loan Processing department at 920-262-6940.
Is Online Banking private and secure?
Online Banking provides a private and secure environment in which to conduct banking transactions. Complete privacy, controlled through encryption and passwords, ensures only authorized access to our accounts. For your protection, every 180 days you will be prompted to change your password. In addition, every time you use Online Banking, the communications will be encrypted. Encryption is a technique that scrambles the information you send to us, and we unscramble it upon receipt. This provides a very high level of protection so no one else can learn anything about your relationship with Ixonia Bank, or the account information that we make available to you. Learn more about the additional layers of security Ixonia Bank employs in Online Banking.
Online Security (SecureNow)
How much will it cost?
There is absolutely no cost associated with the new security feature. This is just part of our ongoing commitment to providing you with the highest levels of security available.
How will this help prevent online fraud?
If your user ID and password are stolen, the fraudster would have to be able receive security codes correctly before being able to access your account or complete a fraudulent transaction. If the user is not able to provide this information, the activity would be blocked. This added layer of security helps us protect your online account at all times.
I already have anti-virus software and a personal firewall. Why do I need this?
We are glad to hear you use anti-virus software and a personal firewall. Be sure that you keep both software programs up to date for the best possible protection against viruses, Trojans, and hackers. These new security features protect against other kinds of threats such as a stolen user ID and password. It works with your other personal security programs, but it does not replace them.
Mobile Banking & Mobile Deposit
What are the costs?
– Mobile Banking: Ixonia Bank does not charge a fee for this service.
– Mobile Deposit: No fee charged by Ixonia Bank.
– Message and data rates may apply. Contact your mobile phone service provider for more details.”
Is Mobile Banking secure?
Yes. Mobile Banking employs industry-best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.
Is my personal or financial information stored on my phone?
No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within Online Banking. Some phones (ex. Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone online using Online Banking. To deactivate your mobile device, log into Online Banking from a computer, select “Profile,” and next to Mobile Banking click “Manage Devices.” Select “Stop using this device for Mobile Banking” in the drop down box and click “Go.”
How much can I deposit through Ixonia Bank Mobile Deposit?
Our current daily deposit limit is $10,000 per day. Our current per check limit is $10,000.
When will my funds be available after I make a Mobile Deposit?
For deposits received and accepted before 6:00pm Central Time on a business day that we are open, we will consider that day to be the day of your deposit. Funds from your deposit generally will be available to you on the first business day after the day we receive your deposit. Please note: all deposits are subject to verification and can be adjusted upon review. Please keep your paper check until the expiration of the Retention Period.
Card Management
What is Card Management by Card Suite Lite?
Card Suite Lite is integrated into Ixonia Bank’s mobile app as Card Managment. It allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. Card Management can help keep your payment cards safe and provide instant alerts whenever your card is used.
Is there a fee to use Card Management?
No. It is provided to you at no cost so you can have more control over your card.
What is the freeze card feature?
The freeze card feature allows you to lock your card temporarily. All transactions will be declined while the card is in a frozen status except for recurring/auto payments.
I was at the merchant, and my transaction was declined. Why?
“When a transaction is declined due to a control that was setup in the app, a push notification is sent. You can view the card control(s) that cause the decline by going to Transaction History. Tap the declined transaction and the control(s) that were evoked during the authorization will be listed near the bottom.
Please note: The transaction could also be declined because of external factors like insufficient funds or fraud monitoring – the Card Management tool will not display these external factors.”
My pending purchase shows that it is for more than I paid. Why?
Some merchants send pre-authorizations at higher amounts to test cards’ validity. For example, a $25 gas purchase might display as $26. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the application for more, it will clear your account for the correct amount.
Online Bill Pay & Transfers
Is there a fee to use Online Bill Pay?
There is no monthly charge to use Online Bill Pay; however, any applicable fees will be disclosed in the user interface for, or elsewhere within, the Ixonia Bank Bill Pay product.
When is the Online Bill Pay daily cut-off?
The daily Bill Pay cut-off time is currently Monday through Friday before 9:00pm CST.
What if my scheduled payment date falls on a weekend or holiday?
You will have the option to have the payment processed prior to weekends and holidays.
Is there a fee for Account to Account Tranfers?
No fees are assessed for account to account transfer transactions.
What should I do if I transfer money to the wrong account?
If the transfer has not been processed, cancel the transfer. Once the transfer is canceled, schedule a new transfer to the correct account. If you’ve transferred the wrong amount, you can cancel the transfer if it has not been processed and reschedule it with the correct amount.
If you have a problem with a transfer that has been processed, you can send us a transfer inquiry from the Transfer Detail page. Our customer service will attempt to resolve the problem on your behalf.
eStatements & Autobooks
What is an eStatement?
An eStatement is an electronic version of your regular paper bank statement. It will look the same as your paper statement and is provided at no cost to you.
Are eStatements secure?
Security is one of the many benefits of eStatements. Ixonia Bank is always concerned about the security of your information and all security precautions have been taken using the latest technology available. Only you can access your statements through the security of Online Banking. eStatements also eliminate the possibility of statements being lost or tampered with in the mail.
How long is my eStatement stored online?
We will retain 16 months of history online from the time you sign up to receive eStatements.
Will I still receive year-end tax statements?
Any end-of-year statements will be mailed.
What is Autobooks?
Autobooks is a payments and accounting product suite designed for small and micro-businesses available with Ixonia Bank Business Mobile and Online Banking. The solution bundles essential back-office tools into a single, easy to use interface that includes invoicing, payments and accounting.