Mobile Banking

Mobile Banking allows you quick and secure access to your personal Ixonia Bank accounts. You can manage your money from your mobile device and enjoy 24/7 access to your personal Ixonia Bank account information. With Ixonia Bank Mobile Banking, you can conveniently and securely:

• Check your account balances
• View recent transactions
• FREE Mobile Check Deposit^1,2
• Conveniently pay bills³
• Manage your Ixonia Bank debit card with Card Management Tool
• Transfer money between your accounts
• Find Ixonia Bank branch and ATM locations

Don’t have a smartphone? Ixonia Bank also offers customers the options to enroll in either the internet browser or text banking. All major phones are supported. Terms & Conditions: Access Ixonia Bank’s Mobile Banking Terms & Conditions which describe your rights and obligations as a user of Mobile Banking.  

What are the Check Retention and Destruction Guidelines for Mobile Banking?

Check Retention Guidelines: Mobile Deposit users should retain the original paper items for a period of thirty (30) calendar days after they have been posted to the account (“Retention Period”). This provides sufficient time for research in case there is an issue with the image quality or if the original item is required for any other reason. During this time, the paper items should be stored in a secure place. After the retention period, the original paper items should be destroyed to ensure they are not accidentally deposited again (refer to the Check Destruction Guidelines, below). Check Destruction Guidelines: Mobile Deposit users are required to securely and irretrievably destroy the original paper items, after the retention period. A cross-cut or diamond shredder will assist in complete destruction of the check information. Do not leave deposited items lying around and do not put deposited items in trash or recycling containers unless they have been shredded first.  

Download your Ixonia Bank Mobile Banking⁴ app here!

Customers can download the Android™ app from the Android Market or the iPhone app from the Apple® App StoreSM.   If you have any questions regarding mobile banking, please contact Mobile Banking Support at 920-206-4357 or visit a branch near you. You can also text “HELP” for help, or text “STOP” to cancel to 73955.    

Frequently Asked Questions

Which phones can I use for Mobile Banking?	– Mobile Banking: Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported including (but not limited to): Android, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo. – Mobile Deposit: iPhone and Android Apps only. For functionality and security reasons, we suggest that you’re running the most up-to-date software for your mobile device.
Which mobile service carriers support Mobile Banking?	Our participating carriers include all major mobile service carriers in the US, including: AT&T, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including (but not limited to): Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.
I have a prepaid plan, can I use Mobile Banking?	Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard US short codes. T-Mobile prepaid does not support short codes.
What password do I use for Mobile Banking with my smartphone?	Your password for Mobile Banking will be the same password you use for Ixonia Bank Online Banking. For your protection, every 90 days you will be prompted to change your password.
Can I add more than one mobile phone?	Yes. You can enroll several mobile devices for Mobile Banking. To add a new phone, use Online Banking and complete the “Add New Phone” section.
What if my phone number changes?	If your mobile phone number changes, simply update your mobile phone number online using Online Banking. Log into Online Banking, select “Profile,” and next to Mobile Banking click “Manage Devices.” Select “Change my phone number” in the drop down box and click “Go.”
How do I stop using Mobile Banking on my phone?	To stop using Mobile Banking on your mobile device, log into Online Banking, select “Profile,” and next to Mobile Banking click “Manage Devices.” Select “Stop using this device for Mobile Banking” in the drop down box and click “Go.”
Where can I find all of the text commands for text banking?	Text HELP to 96924.
How does Mobile Deposit work?	Log on to your Ixonia Bank Mobile app then follow these simple steps: 1. Endorse the back of the check and write “For Mobile Deposit Only, Ixonia Bank account #_________.” 2. Select “Deposit” from the menu bar. Select “Deposit A Check.” 3. Select the account where you want to deposit your check and enter the check amount. 4. Select “Take Photos.” Ixonia Bank will need access to your camera. 5. Take a picture of the front and back of your endorsed check with your mobile device. For photos that work best, follow these guidelines: – Position your camera directly over the check (not at an angle). – Move any objects that show up in the picture away from the check. – Make sure the check is visible, contains all 4 corners, is well lit, and in focus 6. Select “Use” or “Retake” for both sides. 7. You are given the option to “Edit” or “Make Deposit.” 8. Once you click “Make Deposit,” you will receive a confirmation on your phone that your deposit is being processed. 9. Securely store your check for at least thirty (30) days, and then destroy after the retention period. See the Check Retention and Check Destruction Guidelines.
What types of checks can I deposit with Mobile Deposit?	You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business, and government checks. They must also be payable to, and endorsed by the account holder. Checks must contain a readable check number, payee name, and endorsement. Checks must contain a readable MICR line at the bottom of the check. Checks must contain a readable character (numeric) amount of the check and legal amount. Checks must be drawn on an institution located within the U.S. We cannot accept checks payable to others or made payable to a business, traveler’s cheques, U.S. savings bonds, money orders, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit), checks or returned checks that are postdated or stale dated (more than 6 months old), or cash. See our Mobile Banking Terms & Conditions (link: https://www.ixoniabank.com/wp-content/uploads/2019/10/Mobile.pdf) for more information.
What are the Check Retention and Destruction Guidelines for Mobile Banking?	– Check Retention Guidelines: Mobile Deposit users should retain the original paper items for a period of thirty (30) calendar days after they have been posted to the account (“Retention Period”). This provides sufficient time for research in case there is an issue with the image quality or if the original item is required for any other reason. During this time, the paper items should be stored in a secure place. After the retention period, the original paper items should be destroyed to ensure they are not accidentally deposited again (refer to the Check Destruction Guidelines, below). – Check Destruction Guidelines: Mobile Deposit users are required to securely and irretrievably destroy the original paper items, after the retention period. A cross-cut or diamond shredder will assist in complete destruction of the check information. Do not leave deposited items lying around and do not put deposited items in trash or recycling containers unless they have been shredded first.