| How does Online Bill Pay work? |
To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. After you add your bills, you can go to the Payment Center. The “Send Money” section lists all of the bills you’ve added. To pay a bill, enter a payment amount and the date you want the company or person to receive your payment. You can also select this date from the calendar. Pay as many bills as you want at the same time from the Payment Center.
After you pay a bill, it may move to either the Pending Payments section, or the Recent Payments section of the Payment Center.
– Pending Payments: Provide a quick summary of the payments that have not yet been processed.
– Recent Payments: Provide a list of bills that have been paid in the past 45 days.
You can also find a list of the pending and recent payments for a particular biller in the Activity tab. If you can’t find a payment in the Payments section, filter your search with a longer/specific date range which shows all of the bills you paid in the past 84 months, including electronic bills and the bills you pay automatically. |
| What are Account to Account Transfers? |
Easily transfer money between your accounts, including your accounts at other financial institutions.
Transfer funds from here…to there. You can move money between your accounts with Ixonia Bank, and your accounts at other financial institutions.
Quick and easy. Once your external accounts are set up in the system, just select them the same way you would select accounts with us.
Fully secure. Your transfers move over completely secure electronic networks, making it the most secure way to transfer funds. |
| Can I transfer money between accounts? |
Yes. If you’ve added more than one account in Online Bill Pay, you can easily transfer money between the accounts. Go to Transfer Money and select the option to transfer money. |
| How long does it take to process an account transfer? |
The Transfer Date is the date that the money is withdrawn from the From account. Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed 3 business days depending on the transfer amount or 5 business days depending on the selected From account. Your transfer limits are determined based on information we received from the consumer credit reporting agency that verified your information when you enrolled.
The calendar shows the earliest available date you can make a transfer. |
| What are account transfer limits and how are they set? |
Limits for how much money you can transfer between accounts are established based on information you provided during enrollment. If you try to transfer an amount that is higher than your limits, a message informs you how much money you can transfer.
Your transfer limits are shown in the Make a Transfer section next to the amount you want to transfer. |
| What is a repeating transfer? |
The automatic transfer of a specified amount of money from one account to another based on a schedule that you set up. For example, you may want to set up a repeating transfer schedule to automatically transfer $500 from your checking account to your money market account at the end of each month. You need to make three decisions that determine the frequency and duration of the transfers:
When do you want to schedule the first transfer?
How often do you want to transfer the money?
When do you want to stop scheduling the transfers?
When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer. |
| Why is my reminder removed when I schedule a repeating transfer? |
When you schedule a repeating transfer for the same To and From accounts as an existing reminder you’ve set up, the reminder is removed. If email notification options are available when you set up the repeating transfer, you can select those options to receive email about your transfer. |
| When will funds be available in my account? |
Your funds will be available as early as one business day from the date you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account. Please check your financial institution’s policy on fund availability. |
| What are the different ways I can request money from someone? |
You can request money from someone using their:
Name and email address: Your contact will receive an email with instructions on how to pay the request.
Name and mobile number: A text message will be sent to the recipient on your behalf with instructions on how to pay the request. |
| What type of accounts can I use to send the payment to? |
Payment can be directed to a checking, savings, or money market account held at a U.S. financial institution. |
| When will the funds be available in the recipient’s account? |
Funds may be available in the recipient’s checking or savings account as early as one business day from the date they accept the funds. The recipient will receive a confirmation email with the date the funds will be in their account. |
| Do I pay a fee if my request is not paid? |
No. No fee will be charged if the request is not paid. |
